Hi all I have a queue where "everyone" is grnated the right to create a ticket. I tested with a "foreign", brand new email : it just works (TM), and it added the email to the MySQL DB.
But, we have a user that always gets this error : No permission to create tickets in the queue 'support-toto' I SQLed a bit, and found no info about this user in the DB : SELECT id, name, emailaddress FROM Users WHERE emailaddress LIKE '%his_domain%'; --> MySQL returned an empty result set (i.e. zero rows). So, this user is "not yet" registered in the DB (from what I understand), he should be in teh group "Everyone", right ? What did I miss ? Why can't he create any ticket ? Thanks in advance Nicolas _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
