I'm trying to figure out how to write a scrip that will add a ticket owner as an AdminCC. This way even if the owner changes, each person who has ever owned the ticket will be on the AdminCC list.
I'm still very new to writing scrips so I may be missing something obvious. Any suggestions? This is what I have: Condition: On Owner Change Action: User Defined Template: Global template: blank Custom action preparation code: return 1; Custom action cleanup code: my $admincclist = $self->TicketObj->AdminCc; my $Owner = $self->TicketObj->Owner; $admincclist->AddMember($Owner->Id); _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
