A user recently asked me a question regarding the case of searches. He was looking for tickets owned by another user which were open by using the quick search box. He knew enough about the subject to know which one he was specifically looking for. When the ticket didn't appear he changed his search and found even more tickets.
His first search was "username open" (without quotes). His second was "username OPEN". This prompted him to ask if it is possible to to turn on case insensitive searches. Anyone know about this? Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
