On Wed, Mar 12, 2008 at 12:59 PM, Mathew <[EMAIL PROTECTED]> wrote: > A user recently asked me a question regarding the case of searches. He > was looking for tickets owned by another user which were open by using > the quick search box. He knew enough about the subject to know which > one he was specifically looking for. When the ticket didn't appear he > changed his search and found even more tickets. > > His first search was "username open" (without quotes). His second was > "username OPEN". This prompted him to ask if it is possible to to turn > on case insensitive searches. > > Anyone know about this?
I have same problem with adding people to tickets, so RICH finds nothing, but rich finds a few. rt 3.6.6 postgres 8.3.0 Adding people to tickets is the search. Cheers, Kristian _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
