Don't give everyone the OwnTicket right. Try using RTx::RightsMatrix to see where they are gettign that right from.
Thomas Hecker wrote: > Hi All, > > since version 3.6.3 my RT installation is getting slower and slower. I > found a way to get the performance back, but i do not understnad why > it is doing this, so maybe some of you can help me: > > TR gets slow while opening a ticket to view its details. The status of > the ticket is irrelevant, or what amount of correspondence allready > has taken place. It takes up to minutes, to get all the data of the > ticket shown. It seems to me the part with the reminder data takes the > longest time to load. > > My workaround for the moment is to check the users-tabel of rt. The > more entries I get here (because of the autocreation of users on > ticket submission), the slower the system gets. The reason is, that > the ticket system is reachalbe fron the internet, so we get a lot of > spam, and with it a lot of automatically created users. So i delete > all thiese Spam-users, and the system is running normal again. > > Somebody of bestpractical told me, that thousands of lines in the > users-table could not cause getting rt so slow, it may be the ACL > setup, that lists all users in one of the ownership dropdowns. > > In fact, when checking the owner drop-down at the reminder setup of a > ticket there are all users listed, but i do not understand how to > configure RT only to show the privileged users here. > > Can anybody help? > > Thanks again, > Thomas > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
