Hi Drew, thanks for your reply - but i don't understand what RTx::RightsMatrix means.
By the way, in the group rights configuration the group unprivileged has the superuser permission - when trying to delete this, i got an error saying the right could not be taken away. Is it possible that this circumstance is responsible for my performance problem? And if yes, how can i fix this? There is an corresponding line inside the database, but for now, i don't wanted to delete this directly inside the database ... Thomas 2008/3/12, Drew Barnes <[EMAIL PROTECTED]>: > > Don't give everyone the OwnTicket right. Try using RTx::RightsMatrix to > see where they are gettign that right from. > > > > Thomas Hecker wrote: > > Hi All, > > > > since version 3.6.3 my RT installation is getting slower and slower. I > > found a way to get the performance back, but i do not understnad why > > it is doing this, so maybe some of you can help me: > > > > TR gets slow while opening a ticket to view its details. The status of > > the ticket is irrelevant, or what amount of correspondence allready > > has taken place. It takes up to minutes, to get all the data of the > > ticket shown. It seems to me the part with the reminder data takes the > > longest time to load. > > > > My workaround for the moment is to check the users-tabel of rt. The > > more entries I get here (because of the autocreation of users on > > ticket submission), the slower the system gets. The reason is, that > > the ticket system is reachalbe fron the internet, so we get a lot of > > spam, and with it a lot of automatically created users. So i delete > > all thiese Spam-users, and the system is running normal again. > > > > Somebody of bestpractical told me, that thousands of lines in the > > users-table could not cause getting rt so slow, it may be the ACL > > setup, that lists all users in one of the ownership dropdowns. > > > > In fact, when checking the owner drop-down at the reminder setup of a > > ticket there are all users listed, but i do not understand how to > > configure RT only to show the privileged users here. > > > > Can anybody help? > > > > Thanks again, > > Thomas > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
