Hi Mike, Sounds like you want (in 3.6.3 anyway, maybe also in 3.4.4) to assign rights to global roles.
Configuration > Global > Group Rights and then grant ReplyToTicket to the Requestor role. Regards, Gene At 09:11 AM 3/13/2008, Mike Winn wrote: >RT 3.4.4 > >First question, which should be fairly simple: Is there a way to allow >folks to reply to their tickets via email without allowing Everyone to >have 'Reply To Ticket' granted? Ideally I would like for a requestor, >owner, cc, admincc, or anyone who has emailed in on a ticket to be able >to reply to their own ticket, but not to everyone else's as is the case >with the 'Reply To Ticket' granted to 'Everyone.' In reading through >documentation, it seems as though this is the only way to make email >replies work in that manner? I am not particularly interested in >allowing folks from other email addresses to reply to a ticket where >they were not already getting email as either the owner, requestor, cc, >or admincc. ><snip> >-Mike -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com