We have Everyone: CreateTicket on two public facing queues
Privileged: CommentOnTicket, CreateTicket, SeeQueue, ShowOutgoingEmail, ShowTicket, ShowTicketComments, Watch on all queues Unprivileged: CreateTicket, SeeQueue on one public facing queue (now that I think about it CreateTicket here seems redundant); ReplyToTicket, Watch on all queues. Individual groups: AssignCustomFields, ModifyTicket, OwnTicket, ReplyToTicket, StealTicket, TakeTicket on only their corresponding queues. Our unprivileged users need SeeQueue because we have a customer portal which requires it (we don't use the self-service interface). Mathew Ham MI-ID, Torsten Brumm wrote: > Hi Matthew, > > We have: > > Everyone: CreateTicket > Privileged: CreateSavedSearch, EditSavedSearches, LoadSavedSearch, > ShowSavedSearches > > Roles: > > Requestor: ReplyToTicket, ShowTicket > > The rest is done on a queue base. > > OK, if i have now 1 Queue and grant to this queue 1 Group the right to > OwnTicket, then the dropdown must have the member of this group (from my > logical understanding) and definitve NO UNPRIVILEGED USERS i think! > > Btw. We rolled back... > > Torsten > > > Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), > Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark > Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, > Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich > haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg > Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne > > -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
