I know for a fact that SElinux is disabled... Yes, using mutt, I can send emails from the RT box to any exchange user without issues... The issue arises when the user replies...
Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733.0000 ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information. www.MyFax.com -----Original Message----- From: John BORIS [mailto:[EMAIL PROTECTED] Sent: Thursday, March 27, 2008 3:49 PM To: [email protected]; Nelson Pereira Subject: Re: [rt-users] testing the ability for RT to sendmail Nelson, I am not sure if I can help you past this. Can you send mail normally to or from the rt box to anybody? That might give you a clue to the problem. If you are running Red Hat then SELinux might be enabled and then you have to deal with that. John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia 222 North 17th Street Philadelphia, Pa. 19103 Tel: 215-965-1714 Fax: 215-587-3525 "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" >>> "Nelson Pereira" <[EMAIL PROTECTED]> 03/27/08 1:50 PM >>> Same thing for us, nothing is seen from the outside. But the exchange tech is saying that my RT is refusing the exchange system when exchange tries to send and email to RT.... A user sends an email to [EMAIL PROTECTED] RT's /var/log/maillog shows: Mar 27 14:45:53 nelsoncentos sendmail[3339]: m2RIjrCU003339: ruleset=check_rcpt, arg1=<[EMAIL PROTECTED]>, relay=exchange2.protus.org [10.98.4.31], reject=550 5.7.1 <[EMAIL PROTECTED]>... Relaying denied Mar 27 14:45:53 nelsoncentos sendmail[3339]: m2RIjrCU003339: from=<[EMAIL PROTECTED]>, size=0, class=0, nrcpts=0, proto=ESMTP, daemon=MTA, relay=exchange2.protus.org [10.98.4.31] User that sent the email gets: Your message did not reach some or all of the intended recipients. Subject: testin Sent: 3/27/2008 2:46 PM The following recipient(s) could not be reached: rt3 test1 on 3/27/2008 2:46 PM You do not have permission to send to this recipient. For assistance, contact your system administrator. <exmail.protus.com #5.7.1 smtp;550 5.7.1 <[EMAIL PROTECTED]>... Relaying denied> The exchange tech says RT is refusing the email..... Why is that? How can I make RT take this damn email already ! Thanks Nelson >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> It looks fine. Your admin will have to place a DNS MX record for your server that points to your RT instance so when mail is originated the originating mailer knows where to find your RT's mail system. Here is my working config: Set( $rtname, 'EFS'); Set($Organization,'rt.adphila.org'); Set($Timezone, 'US/Eastern'); Set($WebBaseURL, 'http://rt.adphila.org'); Set($WebPath, ''); Set($WebImagesURL, $WebPath . '/NoAuth/images/'); Set($CorrespondAddress, '[EMAIL PROTECTED]'); Set($CommentAddress, '[EMAIL PROTECTED]'); Set($SendmailPath, '/usr/sbin/sendmail'); Set($LogToSyslog, ''); Set($LogToFile, 'debug'); Set($LogDir, '/opt/rt3/var/log'); Set($LogToFileNamed, 'rt.log'); Set($OwnerEmail, '[EMAIL PROTECTED]'); Set($MyTicketsLength, 20); All of this is in our private network and not seen to the outside. John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" >>> "Nelson Pereira" <[EMAIL PROTECTED]> 3/27/2008 2:32:17 PM >>> Ok, I need to take a step back from here.... The RT system will only be used for internal users. So no emails coming from the internet or going to the internet for that matter. RT needs to send his emails/replies directly to the exchange server (exchange2.protus.org). The email I setup in the RT queue is [EMAIL PROTECTED] Because supposedly, the Exchange tech said he cannot use @protus.com as all emails are going to be sent to RT, which we don't want... In RT_SiteConfig.pm I have this setup: Set($rtname , "protusrt.com"); Set($Organization , "protusrt.com"); Set($OwnerEmail , '[EMAIL PROTECTED]'); Set($RTAddressRegexp , '[EMAIL PROTECTED]'); Set($CanonicalizeEmailAddressMatch , '@rt.protusrt.com$'); Set($CanonicalizeEmailAddressReplace , '@protusrt.com'); Apart from this, what other configuration should be changed in Sendmail or RT so this works....? >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nelson, I am not a guru on this so bear with me in my explanations. I don't know your network makeup. I will explain my setup and maybe this will help. When RT creates a ticket via email it will try and send the creator the reply that it got the ticket, here is your ticket number. At my place this will work to only people in our Groupwise System. if they aren't in there our network firewalls will see this as a relay attempt and since my RT server doesn't have rights to send email the mail is bounced or dropped. The smtp mailer will get the denied message. I think you are trying to send email through netsup10.protus.org and it is not in the list of servers that are allowed to send mail to your main email system. If you aren't the keeper of the rule set in your organization contact your admin that handles that and tell them your rt server needs to send email back to users. If you show him/her this message they should be able to open it up. I went through this for a long time and I finally found out what was going on. Hope this helps. John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" >>> "Nelson Pereira" <[EMAIL PROTECTED]> 3/27/2008 2:04:39 PM >>> Ok thanks, But when RT send the email (like the response), what email will it use to send that email to the user that opened a ticket by sending an email to RT? Also, when users (echange or anyone else) sends email to my RT, I get a denied in the /var/log/maillog of : Mar 27 13:43:54 nelsoncentos sendmail[3476]: m2RHhNiD003476: ruleset=check_rcpt, [EMAIL PROTECTED], relay=netsup10.protus.org [10.98.4.145], reject=550 5.7.1 [EMAIL PROTECTED] Relaying denied If I understand correctly: rt3test1 = the email setup in the Queue of RT ? protusrt.com = the conical name in the RT_SiteConfig.pm ? Or am I completely out to lunch here.... Refer your friends and colleagues to MyFax! Click here for more information. www.MyFax.com -----Original Message----- From: John BORIS [mailto:[EMAIL PROTECTED] Sent: Thursday, March 27, 2008 1:35 PM To: Nelson Pereira Subject: Re: [rt-users] testing the ability for RT to sendmail Nelson, I use Mutt on a SCO box to send automated emails and there is a variable called REPLYTO that has to be set in the users profile so Mutt knows how to address it. I had to do this so when one of my users sends an email to RT the RT system will create the ticket for the correct user. Also to answer your other question about SiteConfig.pm. I believe you have to restart the web server. I may be wrong but here where I am at it is a trivial thing to restart it when needed. John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" >>> "Nelson Pereira" <[EMAIL PROTECTED]> 3/27/2008 1:30:57 PM >>> Hi, I need to test to make sure RT can sendmail to our exchange SMTP. So I use mutt on the RT system to send mail. The user on exchange receives the mail although the address of the sender is : [EMAIL PROTECTED] when it should be [EMAIL PROTECTED] What do I need to change ? The boxes hostname is nelsoncentos.domain.com Thanks. nelson _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
