Yes I did run newaliases and also restarted the HTTPD and SENDMAIL. Ok, forgot to change the URL, so I just did so... and typed newaliases...
Sent another email to [EMAIL PROTECTED] while tail'ing the /var/log/maillog and got this: Mar 28 07:29:17 nelsoncentos sendmail[18286]: m2SBTH6q018286: from=<[EMAIL PROTECTED]>, size=10776, class=0, nrcpts=1, msgid=<[EMAIL PROTECTED]>, proto=ESMTP, daemon=MTA, relay=exchange2.protus.org [10.98.4.31] Mar 28 07:29:18 nelsoncentos sendmail[18288]: m2SBTH6q018286: to=<[EMAIL PROTECTED]>, delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=130776, relay=qa-dev-mail1-1.protusfax.com. [192.168.2.30], dsn=2.0.0, stat=Sent (750729 message accepted for delivery) Yet, RT still does not show the message in the queue and no response back to the sender... So I don't need to setup a useraccount of rt3test1 in the centos box? Just the alias should send the ticket to RT ? Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733.0000 ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information. www.MyFax.com -----Original Message----- From: John BORIS [mailto:[EMAIL PROTECTED] Sent: Thursday, March 27, 2008 10:14 PM To: [email protected]; Nelson Pereira Subject: Re: [rt-users] question about the RT email account did you run newaliases after you setup the aliases file? The web address http://localhost assumes that rt is set as the DocumentRoot. http://localhost/rt assumes that rt resides at /rt off of DocumentRoot. This is set in httpd.conf. It is all based on how you setup your http server. >>> "Nelson Pereira" <[EMAIL PROTECTED]> 03/27/08 4:08 PM >>> I have setup my /etc/aliases like so for RT: rt3test1: "|/opt/rt3/bin/rt-mailgate --queue Desktop --action correspond --url http://localhost/rt"; so do I have to setup a user account on the NIX box with rt3test1 ? as when users send emails to [EMAIL PROTECTED], they get an error back saying: Your message did not reach some or all of the intended recipients. Subject: test Sent: 3/27/2008 5:02 PM The following recipient(s) could not be reached: [EMAIL PROTECTED] on 3/27/2008 5:02 PM The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator. < mailgate-outbound.protus.com #5.0.0 X-Spam-Firewall; Name service error for name=protusrt.com type=A: Host not found> And what about this URL? To get to the RT panel, the url is actulaty http://localhost <http://localhost/> .... There is no /rt Does that make a difference>? Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733.0000 ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information. <http://www.myfax.com/referral_program.asp> <http://www.myfax.com> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
