Just in case these are of interest to anyone else- Added a scrip and template that adds a reply to a DependedOnBy Parent ticket when the child is resolved. Resolving a sub task (child) will add a comment to the parent noting that the prerequisite is now complete, it will also email the owner of the parent task.
Set the Row count of custom fields by type and or customfield ID. In our implementation, single select boxes have a row height of 1 (making them a drop down box) and text areas have a row height of 6, and a specific multi select is set to 7 so that no scrolling is needed to view its options. Default values on custom fields. We modified the code so that the "description" field in the custom field admin screen is used for the default value of that custom field. This works regardless of the field type, so for text, select boxes etc. Altered Priority and Aging. We modified aging so that it ages towards Starts instead of Due. We also made it so that priority will increase by 1 for each day past the start date until it is resolved. Tickets with no start date age with a priority increase of 1 per day. We modified the "Timeline" module to use Start Date and Due Date as opposed to Created and Resolved. This is more appropriate for project management. We also added more verbose titles to the timeline items, including ticket #'s. This creates a Project Management Gantt style chart off of any search results where the tickets have at least a Starts Date. Most of these are mods/hacks to the source code that we overlayed in the /local folder. If anyone is interested in the details I will post them to the list. -Aaron _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
