Aaron, What was the solution to get Timeline working? Other people have had the same problem...
-Todd On Mon, Mar 31, 2008 at 7:54 PM, Aaron Sallade <[EMAIL PROTECTED]> wrote: > Just in case these are of interest to anyone else- > > Added a scrip and template that adds a reply to a DependedOnBy Parent > ticket when the child is resolved. Resolving a sub task (child) will add > a comment to the parent noting that the prerequisite is now complete, it > will also email the owner of the parent task. > > Set the Row count of custom fields by type and or customfield ID. In our > implementation, single select boxes have a row height of 1 (making them > a drop down box) and text areas have a row height of 6, and a specific > multi select is set to 7 so that no scrolling is needed to view its > options. > > Default values on custom fields. We modified the code so that the > "description" field in the custom field admin screen is used for the > default value of that custom field. This works regardless of the field > type, so for text, select boxes etc. > > Altered Priority and Aging. We modified aging so that it ages towards > Starts instead of Due. We also made it so that priority will increase by > 1 for each day past the start date until it is resolved. Tickets with no > start date age with a priority increase of 1 per day. > > We modified the "Timeline" module to use Start Date and Due Date as > opposed to Created and Resolved. This is more appropriate for project > management. We also added more verbose titles to the timeline items, > including ticket #'s. This creates a Project Management Gantt style > chart off of any search results where the tickets have at least a Starts > Date. > > Most of these are mods/hacks to the source code that we overlayed in the > /local folder. If anyone is interested in the details I will post them > to the list. > > -Aaron > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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