We allow our customers to keep sending their requirements as new tickets. Some times we need to prioritize the work of a specific customer and ask customer to let us know his/her priorities.
Is it possible that the customer who is requester can login to the self service interface and update the relative priority of his tickets? Is there some other way this can be accomplished. Thanks and regards Armaghan -- Purpose-built SQL-Ledger Hosting http://www.ledger123.com/ Free trial available. -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
