Rainer Duffner wrote: > Robert Logan schrieb: >> Long time listener 1st time caller .... >> >> A few snippets of advice required please. >> >> Ive just started at a new post and have been tasked to look after the >> RT system here. Its version 3.1.4 and fairly vanilla in setup. >> >> I intend to take this (2005) system and move it to the latest, with a >> hardware and OS/Db update as well. Im assuming that the upgrade to >> 3.6.6 (current) will be more or less painless (follow the guide), but >> I'd like some pointers to making changes thereafter in terms of custom >> forms for ticket submission (various custom fields) and any caveats >> anyone has .. >> >> MY RT history is one of installs and very simple setups of v3 RTs (on >> slackware - so I know how to mess with stuff) and a lot of time with >> RT2 back in the day. >> >> Any pointers will be much appreciated >> > > > OS? > DB? > Webserver? > mod_perl? > > Clairvoyants not included.... > > > cheers, > Rainer
Ahh - apologies - currently the usual RHEL 4, FastCGI, Apache/2.0.52 and mysql 4, but am as stated amenable to change for changes sake. Im a moderately competent sql/perl developer (mod_perl) - Mason doesnt frighten me as such. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
