Robert Logan schrieb: > Rainer Duffner wrote: > >> Robert Logan schrieb: >> >>> Long time listener 1st time caller .... >>> >>> A few snippets of advice required please. >>> >>> Ive just started at a new post and have been tasked to look after the >>> RT system here. Its version 3.1.4 and fairly vanilla in setup. >>> >>> I intend to take this (2005) system and move it to the latest, with a >>> hardware and OS/Db update as well. Im assuming that the upgrade to >>> 3.6.6 (current) will be more or less painless (follow the guide), but >>> I'd like some pointers to making changes thereafter in terms of custom >>> forms for ticket submission (various custom fields) and any caveats >>> anyone has .. >>> >>> MY RT history is one of installs and very simple setups of v3 RTs (on >>> slackware - so I know how to mess with stuff) and a lot of time with >>> RT2 back in the day. >>> >>> Any pointers will be much appreciated >>> >>> >> OS? >> DB? >> Webserver? >> mod_perl? >> >> Clairvoyants not included.... >> >> >> cheers, >> Rainer >> > > > Ahh - apologies - currently the usual RHEL 4, FastCGI, Apache/2.0.52 > and mysql 4, but am as stated amenable to change for changes sake. Im a > moderately competent sql/perl developer (mod_perl) - Mason doesnt > frighten me as such. > _______________________________________________ >
Well, I only migrated my RT from FreeBSD5 to FreeBSD6 and PostgreSQL8.0 to 8.2 (and from RT3.4 to RT3.6). Inbetween these PostgreSQL-releases, the PostgreSQL-team put in a lot of unicode checks, so that the import of the binary-dump didn't work. When that was solved, everything worked again. It seems, BestPractical has put *a lot* of effort into the upgrade process. I wish, I could say this for all vendors whose software we use... cheers, Rainer _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
