I have used the Offline option under Tools for bulk ticket creation. You can use perl or other scripting languages to generate the template file and then it will create all of the tickets for you. I would probably batch them in groups of 1000 or less to keep it manageable, but the process is very easy and works well.
Cheers, Ken On Fri, Apr 04, 2008 at 12:13:19PM -0700, Aaron Sallade wrote: > We are getting ready to attempt a migration of 20,000 tickets from > Track-it! (version 7) to RT 3.6.6 . > > > > RT is running on Ubuntu Fiesty, mySQL, Apache2. > > > > Any advice or caveats to share? > > > > Should we plan on using the CLI interface for ticket import? > > > > Aaron Sallade' > Application Manager > PTSO of Washington > "Shared Technology for Community Health" > (206) 613-8938 Desk > (206) 521-8833 Main > (206) 613-5078 Fax > [EMAIL PROTECTED] > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
