Nelson,
What's the difference between dumping all tickets from a specific email
address to an Unassigned (whatever that means) Queue to putting them in
an assigned Queue? As to setting up notifications, that's should be
relatively easy. There are plenty of example in RT: Essentials.
Kenn
LBNL
On 4/9/2008 9:07 AM, Nelson Pereira wrote:
> Not sure if this is the option I want, but here is what I need.
>
>
>
> I have all emails from a specific Email address going to an UnAssigned
> queue.
>
> I need to set this up so that when I ticket is created in this queue, to
> send a notification to a group of privileged users.
>
> How could I do this?
>
>
>
>
>
> *Nelson Pereira*
> Senior Network Administrator
>
> Protus IP Solutions Inc.
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>
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>
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>
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>
>
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