Aaron,
As I mentioned earlier, why not just do a "Bulk Update" after the
download and let RT do it? It's safer than messing with code or messing
with the DB outside of RT. Just a thought.
Kenn
LBNL
On 4/9/2008 11:09 AM, Aaron Sallade wrote:
> Hi all,
>
> We are down to the last little hurdle for an import of 20,000 tickets
> from a commercial system. I need to be able to set the Created date, as
> opposed to it showing as created Now(). I currently have the value in
> "Starts" so if it can be done from a scrip it may work, otherwise a
> direct db change may be the only way to go.
>
> Ideas?
>
> Aaron Sallade'
> Application Manager
> PTSO of Washington
> "Shared Technology for Community Health"
> (206) 613-8938 Desk
> (206) 521-8833 Main
> (206) 613-5078 Fax
> [EMAIL PROTECTED]
>
>
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