All priveleged users in the system have Create Ticket rights for all queues, so this is not the problem.
Aaron Sallade wrote: > > He needs the CreateTicket right in the target queue? > > Aaron Sallade' > Application Manager > PTSO of Washington > "Shared Technology for Community Health" > (206) 613-8938 Desk > (206) 521-8833 Main > (206) 613-5078 Fax > [EMAIL PROTECTED] > > -----Original Message----- > From: lgrella [mailto:[EMAIL PROTECTED] > Sent: Monday, April 14, 2008 10:48 AM > To: [email protected] > Subject: [rt-users] Can a user add a dependency on a ticket he does not > have access to? > > > I am trying to figure out why a users who owns a ticket in a certain > queue is > not able to add a dependency to that ticket which is a ticket in another > queue which he does not have access. This is how our RT is set up... > All users can see all queues, but not the tickets within those queues. 2 > of > my queues are Content and IT Support. A user has read and write access > to > the Content queue and owns a ticket in the content queue. He wants to > add a > dependency of a ticket from the IT support queue to his ticket, but does > not > have read or write access to IT support. When he tries to add the ticket > as > a link to his ticket, he gets an error that his permission is denied. > How > can I set this up so that he does not see the ticket, but can add it as > a > link in his own ticket for a dependency? > > Thanks, > Laura > -- > View this message in context: > http://www.nabble.com/Can-a-user-add-a-dependency-on-a-ticket-he-does-no > t-have-access-to--tp16681215p16681215.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://www.nabble.com/Can-a-user-add-a-dependency-on-a-ticket-he-does-not-have-access-to--tp16681215p16686736.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
