$StrictLinkACL in the config On Mon, Apr 14, 2008 at 9:48 PM, lgrella <[EMAIL PROTECTED]> wrote: > > I am trying to figure out why a users who owns a ticket in a certain queue is > not able to add a dependency to that ticket which is a ticket in another > queue which he does not have access. This is how our RT is set up... > All users can see all queues, but not the tickets within those queues. 2 of > my queues are Content and IT Support. A user has read and write access to > the Content queue and owns a ticket in the content queue. He wants to add a > dependency of a ticket from the IT support queue to his ticket, but does not > have read or write access to IT support. When he tries to add the ticket as > a link to his ticket, he gets an error that his permission is denied. How > can I set this up so that he does not see the ticket, but can add it as a > link in his own ticket for a dependency? > > Thanks, > Laura > -- > View this message in context: > http://www.nabble.com/Can-a-user-add-a-dependency-on-a-ticket-he-does-not-have-access-to--tp16681215p16681215.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
