When creating large numbers of tickets via Tools/Offline, is there a good way of disabling associated mail notification? I'm using RT 3.6.6. In 2006, Jesse suggested using a temporary override template (in my case named 'Admin Correspondence') hardwired to a nobody address.
It would be great to have a checkbox on the Tools/Offline page to "disable mail notification". Anything else is going to be potentially disruptive of normal RT usage. Maybe there's no good way to do this. Not knowing anything about RT internals, it seems like the "right" RT implementation of this might require something like per-session scrips, the ability to override global (and queue) scrips, and possibly even a new privilege. Ugh. -Kevin Murphy _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
