Greetings, I have a situation where occasionally RT correspondence will be sent to parties who do not have access to RT. This is particularly troublesome for correspondence that refers to attachments within RT, as these users would be unable to authenticate to view the attachment. For policy reasons, we cannot give them access to RT, so as a workaround, I am trying to figure out how to include the attachment itself within the correspondence email. Thus far, I have discovered how to include links to attachments within emails:
http://wiki.bestpractical.com/view/AddAttachmentLinksToMail This works fine for people who have access to RT, but fails for those who do not. I have been unable to find any information on how to include the actual *attachment* within the email, which would solve the problem for the non-RT users. Any pointers to information on how to do this? I'm currently running RT 3.6.4. Thanks, Peter _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
