Hi, I'm using the ExtractCustomFieldValues extension to extract an email address out of the body of a message and set it as the requestor of the ticket.
My template first removes the original requestor from the ticket, then adds the new address as a requestor. In the RT history for the ticket, I see this work correctly. My Extraction scrip has a description '00_extract_fields' and the autoreply scrip has a description '20_autoreply_on_create'. The scrips appear to be firing in the proper order (00_extract_fields first, then 20_autoreply_on_create). Nevertheless, the outgoing email in the autoreply picks up the address of the first requestor. My theory is that this is a race condition: the autoreply scrip is properly firing after the extract scrip, but the extract scrip hasn't finished updating the database by the time the autoreply scrip starts. Is there a way to test this theory and fix the problem? Thanks, -C- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
