Hello List, I did my homework, found nothing, and sent the same query few days ago - will try once again.
Is it possible to prevent users from editing or customizing 'RT at a glance' ? That's my original question - assuming it can't be done, which script can I edit directly just to remove the "edit" button? The one next to "10 highest priority tickets I own". And lastly, which script or database record is the information on default fields to display under "10 highest priority tickets I own" stored on? I'd like to try editing those directly - just need to be pointed to the right place. Any help appreciated. TIA, Chad
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