Hi Maurice, If the global scrip is one that sends e-mail and you just want the to send a different e-mail, you can create a template of the same name in your queue. Unlike scrips, queue templates override global templates of the same name.
If the global scrip doesn't send e-mail (like "On Correspond Open Tickets with template Blank") then you can change the condition of the global scrip to User Defined and then put the same condition into the Custom Condition area, but with an additional check for the queue you want to ignore. This should work fine for a single queue, but it could become very ugly to maintain when you start add queues to your list of ones that particular scrips shouldn't apply to. I ended up disabling all global scrips and putting what I needed in each queue. A nice feature for global scrips would be a way of disabling them for specific queues - an exceptions list maybe. Regards, Gene At 05:17 PM 5/2/2008, Maurice Chung wrote: >Hello, > >We have a queue-specific scrip that we'd like to override a global scrip >with the same conditions; I found this patch: >http://page.mi.fu-berlin.de/pape/rt3screenshots/ >but was wondering if there was a way in RT (ver. 3.6.3) that I am not >aware of, of doing this? > >Looked through the RT Wiki pages on scrips but no dice =) > >Thanks all - >maurice -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com