Thanks for the advice, gentlemen (sorry for the late reply, was out sick for a bit). I will try those out!
maurice ----- Original Message ----- From: "Kenneth Crocker" <[EMAIL PROTECTED]> To: "Maurice Chung" <[EMAIL PROTECTED]> Cc: "rt-users" <[email protected]> Sent: Monday, May 5, 2008 9:33:34 AM (GMT-0800) America/Los_Angeles Subject: Re: [rt-users] RT 3.6.3; how to have queue-specific scrip override global? Maurice, If the code you want to override is some user-defined perl, then put it in the template and that way RT will override any global template with a queue-defined template of the same name. Gene uses templates to execute a great deal of user-defined code and it works great. That way, the global scrip stays, the global template stays, but at the queue level, the code in the queue-defined template (same name as global) will override the code in the global template. Just another way to skin the cat. Kenn LBNL On 5/2/2008 5:17 PM, Maurice Chung wrote: > Hello, > > We have a queue-specific scrip that we'd like to override a global scrip with > the same conditions; I found this patch: > http://page.mi.fu-berlin.de/pape/rt3screenshots/ > but was wondering if there was a way in RT (ver. 3.6.3) that I am not aware > of, of doing this? > > Looked through the RT Wiki pages on scrips but no dice =) > > Thanks all - > maurice > > ------------------------------------------------------------------ > Maurice Chung > JrSysAdmin > iParadigms, LLC - developers of Turnitin and iThenticate > 1624 Franklin Street, 7th Floor > Oakland, CA 94612 > p +1.510.287.9720 x309 > f +1.510.444.1952 > e [EMAIL PROTECTED] > > iParadigms, LLC is committed to developing standard-setting, > internet-based tools that protect intellectual property, promote > academic and corporate integrity, and improve overall client > productivity. > > The information contained in this message may be privileged and > confidential and protected from disclosure. If the reader of this > message is not the intended recipient, or an employee or agent > responsible for delivering this message to the intended recipient, you > are hereby notified that any dissemination, distribution or copying of > this communication is strictly prohibited. If you have received this > communication in error, please notify the sender immediately by > replying to the message and deleting it from your computer. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
