Hi,
Wondering how to do this: When I resolve a ticket, I want RT to send the message I put in the resolve to the requestor, and not the default "as per our records...." Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733.0000 ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information. <http://www.myfax.com/referral_program.asp> <http://www.myfax.com>
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