At Monday 5/5/2008 01:42 PM, Nelson Pereira wrote: >Hi, > >Wondering how to do this: > >When I resolve a ticket, I want RT to send the >message I put in the resolve to the requestor, >and not the default as per our records .
Disable the "On resolve notify Requestors" scrip, and resolve tickets by adding a reply & changing the status. The Mason code can be changed so that when you use the "Resolve" link, the "Update type" is set to Reply rather than Comment. Steve Stephen Turner Senior Programmer/Analyst - SAIS MIT Information Services and Technology (IS&T) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
