To all,
I was wondering if anyone had created a Custom Field that was
pre-filled with members of a group or list of users. What I want to do
is create a CF that can either be pre-filled from members of an existing
group or allow a drop-down selection of group members (from a list of
groups) to be selected/added as initial values for the CF. This allows a
ticket owner or Manager of a queue to choose a user (from the list of
available "user-names/values") to act as the person of interest for
whatever function the CF stands for. It would offer tremendous
flexibility for any RT installation that involves a lot of workflow
functionality. Anyone??
Kenn
LBNL
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