We use the "Requestor Dropdown" from the wiki. It uses JavaScript that could be modified to populate any custom field. It groups users by the "Organization" value in the user data, but you could modify the code to feed from a custom field in users I imagine.
Aaron Sallade' Application Manager PTSO of Washington "Shared Technology for Community Health" (206) 613-8938 Desk (206) 521-8833 Main (206) 613-5078 Fax [EMAIL PROTECTED] -----Original Message----- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Monday, May 05, 2008 3:39 PM To: rt Users Subject: [rt-users] Custom Field Drop down To all, I was wondering if anyone had created a Custom Field that was pre-filled with members of a group or list of users. What I want to do is create a CF that can either be pre-filled from members of an existing group or allow a drop-down selection of group members (from a list of groups) to be selected/added as initial values for the CF. This allows a ticket owner or Manager of a queue to choose a user (from the list of available "user-names/values") to act as the person of interest for whatever function the CF stands for. It would offer tremendous flexibility for any RT installation that involves a lot of workflow functionality. Anyone?? Kenn LBNL _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
