Hack html/SelfService/Elements/Tabs a little. Delete references to *Create*, this just hides Create interface from SelfService
Or you can replace html/SelfService/Create* files with simple pages which redirect to your custom form using simple text "go there and use that form" or real HTTP redirect. use whatever is easier for you On Tue, May 6, 2008 at 4:21 PM, wesik <[EMAIL PROTECTED]> wrote: > > > > > Hi all. > > I've got couple of queues where mostly all new tickets are made by > unprivileged users via e-mail. They get Autoreply msgs with their > login/password to the SelfService WebUI and all works well, they can see > their tickets etc. But I want to disable the "New Ticket" page for them in > SelfService so they could only make new tickets by form on a www page witch > sends e-mail to RT (not from WebUI from SelfService). How can I do that the > simplest way? > > Best regards, > > WeSik > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
