I want to create a box on the "RT at a glance" page that shows a
separate box for stalled tickets. Essentially it should look just like
"%% highest priority tickets I own" but just be stalled tickets.
I found that in opt/rt3/etc/initialdata there is
{ Name => 'Search - My Tickets',
Description => '[_1] highest priority tickets I own', # loc
Content =>
{ Format => "'<a
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#',
'<a
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject',
Priority, QueueName, ExtendedStatus",
Query => " Owner = '__CurrentUser__' AND ( Status = 'new' OR
Status = 'open')",
OrderBy => 'Priority',
Order => 'DESC' },
},
I then created an identical entry and changed it to say
{ Name => 'Search - My Stalled Tickets',
Description => '[_1] Stalled tickets I own', # loc
Content =>
{ Format => "'<a
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#',
'<a
href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject',
Priority, QueueName, ExtendedStatus",
Query => " Owner = '__CurrentUser__' AND ( Status = 'stalled')",
OrderBy => 'Priority',
Order => 'DESC' },
},
The problem is that I don't where to edit the main page file to make a
new box and have it refrence that. Can anyone help?
--
Scott Benson
A1 Networks
(707)570-2021 x203
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