Make a saved search and then add it to the appropriate RT At a Glance pages or globally to the At a Glance page. That is what I did for tickets from a specific user that I monitor :)
Greg Evans Hood Canal Communications (360) 898-2481 ext.212 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Scott Benson Sent: Tuesday, May 06, 2008 9:39 AM To: [email protected] Subject: [rt-users] "Stalled Tickets I Own" I want to create a box on the "RT at a glance" page that shows a separate box for stalled tickets. Essentially it should look just like "%% highest priority tickets I own" but just be stalled tickets. I found that in opt/rt3/etc/initialdata there is { Name => 'Search - My Tickets', Description => '[_1] highest priority tickets I own', # loc Content => { Format => "'<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', '<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Sub ject', Priority, QueueName, ExtendedStatus", Query => " Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open')", OrderBy => 'Priority', Order => 'DESC' }, }, I then created an identical entry and changed it to say { Name => 'Search - My Stalled Tickets', Description => '[_1] Stalled tickets I own', # loc Content => { Format => "'<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', '<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Sub ject', Priority, QueueName, ExtendedStatus", Query => " Owner = '__CurrentUser__' AND ( Status = 'stalled')", OrderBy => 'Priority', Order => 'DESC' }, }, The problem is that I don't where to edit the main page file to make a new box and have it refrence that. Can anyone help? -- Scott Benson A1 Networks (707)570-2021 x203 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
