Hi Chris, Hopefully you got a answer to your request already, if not try the following:
1. create a tiny scrip in which only wait for some seconds? 2. i'm not 100% sure, but try to set both scrip at the Stage to Transaction Batch Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Chris Haumesser Gesendet: Montag, 14. April 2008 22:39 An: [email protected] Betreff: [rt-users] race condition with scrips updating db? Hi, I'm using the ExtractCustomFieldValues extension to extract an email address out of the body of a message and set it as the requestor of the ticket. My template first removes the original requestor from the ticket, then adds the new address as a requestor. In the RT history for the ticket, I see this work correctly. My Extraction scrip has a description '00_extract_fields' and the autoreply scrip has a description '20_autoreply_on_create'. The scrips appear to be firing in the proper order (00_extract_fields first, then 20_autoreply_on_create). Nevertheless, the outgoing email in the autoreply picks up the address of the first requestor. My theory is that this is a race condition: the autoreply scrip is properly firing after the extract scrip, but the extract scrip hasn't finished updating the database by the time the autoreply scrip starts. Is there a way to test this theory and fix the problem? Thanks, -C- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
