Hi all, I've have been suffering from this same problem and I suspect some kind of bug on the RT encoding handling code. For me it happens when my users paste stuff from Excel files or introduce the € symbol on their replies.
To correct this list all transactions on the database envolving the ticket, and see the date where the RT web interface "cuts off". The next transaction is the one that is screwed up, look for odd characters like "\t" or stuff like that on the corresponding entry on the attachments table and replace them. Good luck. Regards, Carlos Silva -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rich Bishop Sent: Wednesday, May 07, 2008 9:23 PM To: RT Users Subject: [rt-users] Apache child segfault on loading one particular ticket We've been running RT 3.6.4 on Redhat EL 5 / mysql 5.0.22 / apache / mod_perl for some time with no problems. Today I hear from a user who has a ticket that doesn't display completely. It's a fairly long ticket, but we have much bigger ones that display fine. In the apache error_log I see: [Wed May 07 15:53:06 2008] [notice] child pid 4762 exit signal Segmentation fault (11) every time someone tries to load the ticket. Nothing is logged by mysql or rt. All other tickets seem to be working fine. Any thoughts on what this could be, or how to begin debugging it? Thanks in advance, Rich _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
