Is anyone having an issue where linked tickets default to the incorrect server? When I mouseover the links, instead of defaulting to http://myserver/Ticket/Display.html?id=xxxx";, they default to http://localhost/Ticket/Display.html?id=xxxx";. This only happens with linked tickets. I can still go to the ticket by clicking on it in the queue, or in any other Tickets pane. Clicking on them in the links pane, however, ends up with an error because there is no web server on localhost. This issue can be repeated from multiple clients, multiple OS'.
Any thoughts on why the server is being translated incorrectly? Thanks, Elbert Lai Network Operations Manager Itiva Networks 530 Lytton Ave 2nd Floor Palo Alto, CA 94301 650-521-3403 (cell) 650-560-6125 (fax) [EMAIL PROTECTED] _____ From: Alan Cheng [mailto:[EMAIL PROTECTED] Sent: Thursday, May 08, 2008 8:21 PM To: Elbert Lai; [email protected] Subject: RE: [rt-users] Having trouble installing 3.7.85 on fc8 Are there any errors in the RT log? I found it useful to enable debug in a similar situation like you have: Try adding the following lines in your RT_SiteConfig.pm if you don't have them yet: Set($LogToFile , 'debug'); Set($LogDir, '/opt/rt3/var/log'); Set($LogToFileNamed , "rt.log"); File "rt.log" must be writable by your http daemon. Thanks, Alan -----Original Message----- From: [EMAIL PROTECTED] on behalf of Elbert Lai Sent: Thu 5/8/2008 10:18 PM To: [email protected] Subject: [rt-users] Having trouble installing 3.7.85 on fc8 I've been able to get as far as the page that says: You're almost there! You haven't yet configured your webserver to run RT You appear to have installed RT's web interface correctly, but haven't yet configured your web server to "run" the RT server which powers the web interface. The next step is to edit your webserver's configuration file to instruct it to use RT's mod_perl, fastcgi or speedycgi handler. I'm trying to configure it to use mod_perl but having no luck so far. Here's my /etc/httpd/conf.d/rt3.conf. As far as I can tell, I'm referring to mod_perl, and when I restart the httpd daemon, it tells me that mod_perl is already loaded. I'd appreciate any insight. Thanks, >>>>>>>>>>>>>>> Alias /rt3 "//opt/rt3/share/html" LoadModule perl_module mod_perl.so PerlModule Apache::DBI PerlRequire /usr/sbin/webmux.pl <Directory /opt/rt3/share/html> AllowOverride All Options ExecCGI FollowSymLinks <IfModule mod_access.c> Order allow,deny Allow from all </IfModule> </Directory> <Location /rt> RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason </Location> <VirtualHost localhost> ServerName localhost DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 # PerlModule Apache2 Apache2::compat PerlModule Apache::DBI PerlRequire /usr/sbin/webmux.pl <Location /> SetHandler perl-script PerlHandler RT::Mason </Location> </VirtualHost> Elbert Lai Network Operations Manager Itiva Networks 530 Lytton Ave 2nd Floor Palo Alto, CA 94301 650-521-3403 (cell) 650-560-6125 (fax) [EMAIL PROTECTED]
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