If you go to "Configuration" -> "Tools" -> "System Configuration", you should be able to see all the loaded perl modules and RT variables.
RT::WebBaseURL RT::WebURL Does either one say "localhost"? I can't remember which one does what, but I put the following two in my RT_SiteConfig.pm: Set($WebURL, 'http://myserver.fqdn/'); Set($WebBaseURL, 'http://myserver.fqdn/'); Thanks, Alan Elbert Lai wrote: > > Is anyone having an issue where linked tickets default to the > incorrect server? When I mouseover the links, instead of defaulting to > http://myserver/Ticket/Display.html?id=xxxx”, they default to > http://localhost/Ticket/Display.html?id=xxxx”. This only happens with > linked tickets. I can still go to the ticket by clicking on it in the > queue, or in any other Tickets pane. Clicking on them in the links > pane, however, ends up with an error because there is no web server on > localhost. This issue can be repeated from multiple clients, multiple OS’. > > > > Any thoughts on why the server is being translated incorrectly? > > > > Thanks, > > > > **/Elbert Lai/** > > /*/Network Operations Manager/*/ > > //Itiva Networks// > > //530 Lytton Ave// > > //2nd Floor// > > //Palo Alto////, CA 94301// > > **650-521-3403 (cell)** > > **650-560-6125 (fax)** > > [EMAIL PROTECTED] > > ------------------------------------------------------------------------ > > *From:* Alan Cheng [mailto:[EMAIL PROTECTED] > *Sent:* Thursday, May 08, 2008 8:21 PM > *To:* Elbert Lai; [email protected] > *Subject:* RE: [rt-users] Having trouble installing 3.7.85 on fc8 > > > > Are there any errors in the RT log? I found it useful to enable debug > in a similar situation like you have: > > Try adding the following lines in your RT_SiteConfig.pm if you don't > have them yet: > > Set($LogToFile , 'debug'); > Set($LogDir, '/opt/rt3/var/log'); > Set($LogToFileNamed , "rt.log"); > > File "rt.log" must be writable by your http daemon. > > Thanks, > > Alan > > -----Original Message----- > From: [EMAIL PROTECTED] on behalf of Elbert Lai > Sent: Thu 5/8/2008 10:18 PM > To: [email protected] > Subject: [rt-users] Having trouble installing 3.7.85 on fc8 > > I've been able to get as far as the page that says: > > > > You're almost there! > > > > You haven't yet configured your webserver to run RT > > You appear to have installed RT's web interface correctly, but haven't yet > configured your web server to "run" the RT server which powers the web > interface. > > The next step is to edit your webserver's configuration file to > instruct it > to use RT's mod_perl, fastcgi or speedycgi handler. > > > > I'm trying to configure it to use mod_perl but having no luck so far. > > > > Here's my /etc/httpd/conf.d/rt3.conf. As far as I can tell, I'm > referring to > mod_perl, and when I restart the httpd daemon, it tells me that > mod_perl is > already loaded. > > > > I'd appreciate any insight. > > > > Thanks, > > > > > > >>>>>>>>>>>>>>> > > Alias /rt3 "//opt/rt3/share/html" > > > > > > LoadModule perl_module mod_perl.so > > > > > > PerlModule Apache::DBI > > PerlRequire /usr/sbin/webmux.pl > > <Directory /opt/rt3/share/html> > > AllowOverride All > > Options ExecCGI FollowSymLinks > > <IfModule mod_access.c> > > Order allow,deny > > Allow from all > > </IfModule> > > </Directory> > > > > > > <Location /rt> > > RewriteEngine On > > RedirectMatch permanent (.*)/$ $1/index.html > > AddDefaultCharset UTF-8 > > SetHandler perl-script > > PerlHandler RT::Mason > > </Location> > > > > > > <VirtualHost localhost> > > ServerName localhost > > DocumentRoot /opt/rt3/share/html > > AddDefaultCharset UTF-8 > > > > > > # PerlModule Apache2 Apache2::compat > > > > > > PerlModule Apache::DBI > > PerlRequire /usr/sbin/webmux.pl > > > > > > <Location /> > > SetHandler perl-script > > PerlHandler RT::Mason > > </Location> > > </VirtualHost> > > > > Elbert Lai > > Network Operations Manager > > Itiva Networks > > 530 Lytton Ave > > 2nd Floor > > Palo Alto, CA 94301 > > 650-521-3403 (cell) > > 650-560-6125 (fax) > > [EMAIL PROTECTED] > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
