Hello All, I know this question must have been asked.
I have been searching plenty but no luck and wanted to try ask the mailing list :) I am trying to pull a report for a very important stat for the customer. What is the average time for a ticket to be resolved from the time it was created ? It would be nice if it could exclude time that the ticket was stalled for but I would settle for anything right now. I am using rt 3.6.1. Can this be done in excel once exported from RT? I am no developer so hopefully there is a method that is not too complicated. Any advise please is welcomed. -- Divan Santana Gtalk/MSN: [EMAIL PROTECTED] Skype: DivanSantana Love God, Love People, Love Life! _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
