http://code.bestpractical.com/bps-public/RT-Extension-ActivityReports/
may have something useful to you. -j On May 12, 2008, at 7:13 AM, Divan Santana wrote:
Hello All, I know this question must have been asked.I have been searching plenty but no luck and wanted to try ask the mailinglist :)I am trying to pull a report for a very important stat for the customer. What is the average time for a ticket to be resolved from the time it wascreated ?It would be nice if it could exclude time that the ticket was stalled for butI would settle for anything right now. I am using rt 3.6.1. Can this be done in excel once exported from RT?I am no developer so hopefully there is a method that is not too complicated.Any advise please is welcomed. -- Divan Santana Gtalk/MSN: [EMAIL PROTECTED] Skype: DivanSantana Love God, Love People, Love Life! _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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