Hello, I have made a perl script to resolve some tickets automatically and move to another queue we have here. I created a new user with permissions to handle ticket in both queues. When I $ticket->Take; within my perl script, i got a message twice: 172 2007-06-30 22:07:23 [Thu May 15 01:45:46 2008] [error]: error: couldn't parse head; error near: RT-Attach-Message: yes (/usr/share/request-tracker3.6/lib/RT/Template_Overlay.pm:336)
Anyway, the ticket is taken and is resolved adequately, but i got a delay after every ticket taking. I don't know how to track this error. Anybody has any hints? Thanks in advance (so I won't bother the others with thanking messages), -- Mauricio B. C. Vieira - <[EMAIL PROTECTED]> Software Engineer SaferNet Brasil - http://www.safernet.org.br 0xD65AF73A - http://pgp.mit.edu _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
