Greetings all- So, I recently moved our RT application from CentOS 4.6 (32 bit) to a new machine running CentOS 5.1 (64 bit). It's RT 3.6.6. Installed all the perl stuff and compiled FastCGI just fine. I imported the MySQL database and everything seems great, users can log in and browse, change tickets, etc.
However, we're seeing this odd thing happening now. Whenever someone tried to create a ticket through the RT web interface, it pauses for 2 minutes, then returns a '500 Internal Server Error'. I looked at the apache error logs and saw this: [Fri May 16 10:17:46 2008] [error] [client 23.66.56.35] FastCGI: comm with server "/usr/local/rt3/bin/mason_handler.fcgi" aborted: idle timeout (120 sec), referer: http://barnyard/Ticket/Create.html?Queue=23 [Fri May 16 10:17:46 2008] [error] [client 23.66.56.35] FastCGI: incomplete headers (0 bytes) received from server "/usr/local/rt3/bin/mason_handler.fcgi", referer: http://barnyard/Ticket/Create.html?Queue=23 Weird thing is, if you go back to the RT home page, the new ticket is there!! But it's a pain to have this error, we don't want folks to have to wait 2 minutes and get an apache error, then go back to the RT home page after that. It's got to be something with FastCGI but I can't figure out what.... Here's the apache configuration include file for FastCGI: FastCgiIpcDir /tmp/ FastCgiServer /usr/local/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 8 FastCgiConfig -restart I've seen a few other posts with people having similar FastCGI problems - can anyone point me in the right direction? Thanks a million! -erich _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
