Hello, We are evaluating several ticketing systems and came across RT. Our agents usually get the tickets by phone and I've seen RT is especially set up as a mail gateway.
I've found this thread but it's quite old: http://www.gossamer-threads.com/lists/rt/users/6483?search_string=phone+support What is the current status on phone support? Basically, I've seen that one can enter a ticket manually, but I would have to change my E-Mail address into the e-mail address of the requestor (for statistical purposes) which is a double problem: - one has to look up the e-mail address in another system, copy-paste it into RT (this would be a major burden and probably a no-go for RT) - minor problem, but still a problem: one has to think of deleting one's address. Greetings, Ricky _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
