On Mon, May 19, 2008 at 09:50:37AM +0100, Kobus Bensch wrote: > Hi Emmanuel > > I have been following this thread and would be most interested in > finding out how you do that. >
Our setup here is: - one queue per customer (it's a choice, not necessarly the best for your needs) - modifications on share/html/Ticket/Create.html that connects to our XMLRPC server to obtains contacts emails according to the named customer and present this as a select, but we leave also the standard email input so people can enter another email address if needed. you can also have customers in a customfield and add some javascript to present the email list This modification doesn't require really RT knowledge, but more HTML/JS knowledge, with a little bit of Mason formatting and of course you need to know how to acces your customers database ;) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
