I'm using RT 3.6.6 on centos 5.1. I'm new to RT and trying to setup the basics on how we'll use it to track trouble tickets in our small IT dept.
My plan was to have a single queue "NewTicket" that was the only queue accessible to all users. The helpdesk person would look at the ticket and then assign it to an appropriate queue like : "printers", "access-request", ... I would think that would be a pretty common workflow management task; but I cannot find a way to do it and google has not produced anything useful. 1. If this is do-able, is there a link that tells me what I'm missing? 2. Am I taking the wrong aproach, and there is a better way to do this? 3. or ?... thanks for any help you can offer --------------------------------------------------------------------------- The information contained in this message may be privileged and / or confidential and protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately by replying to this message and deleting the material from any computer. --------------------------------------------------------------------------- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
