Unless I'm missing something in your question: just click on the 'Basics' link in the navigation bar and select the Queue: pulldown and select the queue you want it to go into (then save changes by clicking the 'Save Changes' button). Steve
On Tue, May 27, 2008 at 12:42 PM, Sells, Fred <[EMAIL PROTECTED]> wrote: > I'm using RT 3.6.6 on centos 5.1. I'm new to RT and trying to setup the > basics on how we'll use it to track trouble tickets in our small IT dept. > > My plan was to have a single queue "NewTicket" that was the only queue > accessible to all users. The helpdesk person would look at the ticket and > then assign it to an appropriate queue like : "printers", "access-request", > ... > > I would think that would be a pretty common workflow management task; but I > cannot find a way to do it and google has not produced anything useful. > > > 1. If this is do-able, is there a link that tells me what I'm missing? > 2. Am I taking the wrong aproach, and there is a better way to do this? > 3. or ?... > > thanks for any help you can offer > > > --------------------------------------------------------------------------- > The information contained in this message may be privileged and / or > confidential and protected from disclosure. If the reader of this message > is > not the intended recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. If > you > have received this communication in error, please notify the sender > immediately by replying to this message and deleting the material from any > computer. > --------------------------------------------------------------------------- > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- There is no greater gift to an insecure leader that quite matches a vague enemy who can be used to whip up fear and hatred among the population. -Paul Rusesabagina, humanitarian (b. 1954) Human beings are perhaps never more frightening than when they are convinced beyond doubt that they are right. -Laurens van der Post, explorer and writer (1906-1996)
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