Fred,
You do not have to go into any directories to do this. RT is already
set up to allow ANY queue to use a different template (the content of a
formatted email) as an override to a global template of the same name. I
don't understand why you think you have to go into the directories to do
this. Explain, please.
Kenn
LBNL
On 5/27/2008 11:55 AM, Sells, Fred wrote:
> makes sense (to this newbie) but how do I find the appropriate
> directories, etc in a standard centos yum install where all is under
> /usr/share/rt3/html ( I think).
>
> I've got a "NewTicket" queue for my general users which is the only
> place they can create a ticket. I want to eliminate their options on
> what they can do.
>
> I found /usr/share/rt3/html/Ticket/Create.html but what's the technique
> on naming/placing the "per-queue" templates?
>
> thanks.
>
> Fred.
>
> -----Original Message-----
> *From:* [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Behalf Of *Todd
> Chapman
> *Sent:* Tuesday, May 27, 2008 10:21 AM
> *To:* Dan Massey
> *Cc:* [email protected]
> *Subject:* Re: [rt-users] Customising Templates per Queue
>
> You don't need to create new scrips. Just create per-queue templates
> with the same names as the global templates. The queue specific
> templates will be used instead.
>
> On Tue, May 27, 2008 at 10:11 AM, Dan Massey <[EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]>> wrote:
>
> Hi List
>
> I'm sure I am not the first person to ask this, but I cannot
> find the answer
> on the internet or in the documentation.
>
> I have number of queues set up and I would like to send out
> different
> emails, dependant on which queue they come from. I have created
> a new
> template from the Configuration > Queues (Selected Queue) >
> Templates. Then
> I go to the Scrps tab and can add a new script which has Action
> set to
> 'Autoreply To Requestors'. Now when the queue is emailed, it
> gets two
> autoreplies.
>
> Can anybody tell me what I am doing wrong?
>
> Thanks in advance
>
> Dan
>
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