makes sense (to this newbie) but how do I find the appropriate directories, etc in a standard centos yum install where all is under /usr/share/rt3/html ( I think). I've got a "NewTicket" queue for my general users which is the only place they can create a ticket. I want to eliminate their options on what they can do. I found /usr/share/rt3/html/Ticket/Create.html but what's the technique on naming/placing the "per-queue" templates? thanks. Fred.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Todd Chapman Sent: Tuesday, May 27, 2008 10:21 AM To: Dan Massey Cc: [email protected] Subject: Re: [rt-users] Customising Templates per Queue You don't need to create new scrips. Just create per-queue templates with the same names as the global templates. The queue specific templates will be used instead. On Tue, May 27, 2008 at 10:11 AM, Dan Massey < [EMAIL PROTECTED]> wrote: Hi List I'm sure I am not the first person to ask this, but I cannot find the answer on the internet or in the documentation. I have number of queues set up and I would like to send out different emails, dependant on which queue they come from. I have created a new template from the Configuration > Queues (Selected Queue) > Templates. Then I go to the Scrps tab and can add a new script which has Action set to 'Autoreply To Requestors'. Now when the queue is emailed, it gets two autoreplies. Can anybody tell me what I am doing wrong? Thanks in advance Dan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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