Hi, I'm trying to build a custom query with Query Builder that can be used in the global "RT at a glance" configuration. I understand how to create the custom query but am having trouble identifying the correct variables to use to identify the currently logged in user.
I used "[_1] highest priority tickets I own" as a model. I want to create a single query that will show all tickets for a person if their email address appears as Owner, Requestor, CC, or AdminCC. If I create a custom query using the exact syntax of the of the default query above, no tickets come up. If I replace '__CurrentUser__' with my email address, it locates the tickets I own. Can anyone offer any advice or direction to documentation explaining how to do this? ~ Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
