Hi, I know this has been discussed and solved on this mailing list, but even then I can't figure it out properly, even after reading through all of this thread:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg12072.html The problem for me is that the wiki page lists a lot of solutions and none of them do anything at all for me. So I'll just detail what I tried here and I hope we can build on that. I basically tried two approaches: == ShowBeforeHistory callback == My first attempt was to follow verbatim what was detailed in the wiki page. # cd /usr/local/rt3/share/html/Callbacks/Koumbit/Ticket/Display.html/ # cat > ShowBeforeHistory <FORM ACTION="<% $RT::WebPath %>/Ticket/Create.html" NAME="CreateTicketInQueue"> <input type="submit" value="Create child request in"> <& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0, ShowAllQueues => 0 &> <input type="hidden" name="new-MemberOf" value="<%$Ticket->Id%>"> <input type="hidden" name="Subject" value="Child of: <%$Ticket->Subject%>"> </FORM> <%INIT> </%INIT> <%ARGS> $Ticket => undef $Verbose => 0 $Default => 0 </%ARGS> # /usr/local/etc/rc.d/apache2 restart This didn't seem to work, maybe because I didn't put it in the right directory. Putting it in rt3/local/html worked, but created the following error instead: Can't call method "Id" on an undefined value at /usr/local/rt3/local/html/Callbacks/SA/Ticket/Display.html/BeforeShowHistory line 13. == ShowLinks callback == So I tried to put the callback in "showlinks", as was suggested on the mailing list. # cd /usr/local/rt3 # mkdir -p local/html/Callbacks/child/Elements/ # cd local/html/Callbacks/child/Elements/ # cat > ShowLinks <FORM ACTION="<% $RT::WebPath %>/Ticket/Create.html" NAME="CreateTicketInQueue"> <input type="submit" value="Create child request in"> <& /Elements/SelectQueue, Name => 'Queue', %ARGS, ShowNullOption => 0, ShowAllQueues => 0 &> <input type="hidden" name="new-MemberOf" value="<%$Ticket->Id%>"> <input type="hidden" name="Subject" value="Child of: <%$Ticket->Subject%>"> </FORM> <%INIT> </%INIT> <%ARGS> $Ticket => undef $Verbose => 0 $Default => 0 </%ARGS> # /usr/local/etc/rc.d/apache2 restart This doesn't yield anything whatsoever: no error, no output. == Results == For reference, this is FreeBSD 6.3, with Apache 2 + FastCGI / Mason. Note that today I tried the first solution suggested on the wiki page but I also tried, some time ago, the other solutions that would hook into all transactions. Those would also fail to work, but would produce some output/errors. I still didn't get those (more complicated) solutions to work and gave up back then. Now I'm trying to focus on the simpler, less featured solution (I would like to create more than "child" tickets but also dependencies, referals...) Any help very welcome, A. -- We are discreet sheep; we wait to see how the drove is going, and then go with the drove. - Mark Twain
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