Yesterday, after merging two tickets, I attempted to click on the ticket link in the queue to open the newly merged ticket to read. After a bit of a wait, the browser displays an Internal Server Error message. This morning, I find out that another user had this problem two or three weeks ago with some tickets he merged.
I created four new tickets for testing. I merged the four tickets into two separate tickets (I did them in different queues to see if that made any difference). When I clicked on the ticket in the list, it took more than 20 seconds but the newly-formed tickets displayed. I then merged the two tickets into one ticket. After that merge, I receive the ISE when I try to click on the ticket. I've looked in the mailing list archives and saw a few others with this question in the past 7 or so months, but most didn't receive a reply. I did find one where someone someone had luck by vacuuming the postgres db. I tried that with no change in results. I'm using RT 3.6.6 on Ubuntu 8.04 Hardy Heron with apache-2.2.8, fastcgi, perl 5.10. Suggestions or is there any additional info that I need to dig up to help you help me? Thanks, Cory _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
